Trezor announced that thousands of customers' personal information was exposed due to a data breach at ShipMonk, one of its shipping companies. Customers who placed orders in the US, UK, Sweden, Colombia, Brazil, Italy, and Portugal between May 10 and August 8, 2026, are impacted by the problem. Although Trezor claims that neither its hardware wallets nor its own systems were compromised, the information that was made public could provide scammers with enough information to launch more convincing phone scams, phishing efforts, and impersonation attacks against impacted clients.

ShipMonk Breach Exposed Trezor Customer Order Data

ShipMonk notified Trezor on August 10, 2026, that systems holding client information had been hacked by an unauthorised actor. According to Trezor, the issue is currently being looked into.

Customer personal information, including complete names, phone numbers, email addresses, and shipping addresses, was hacked. 11,742 customers have been found by Trezor to have had their name, email address, phone number, and shipping address totally exposed. The names, cities, and email addresses of an additional 1,947 customers were partially exposed.

Trezor's stringent 90-day data storage policy restricts the affected population. According to Trezor, its fulfilment partners, including ShipMonk, have also agreed to the same 90-day data-retention rules.

New clients in the US, UK, Sweden, Colombia, Brazil, Italy, and Portugal who received an order between May 10 and August 8, 2026, the 90-day timeframe mentioned by Trezor, are impacted by the incident.

We have some difficult news to share. Unfortunately, one of our shipping providers has experienced a data breach that exposed sensitive order data. This affects new customers in the US, UK, Sweden, Colombia, Brazil, Italy, and Portugal who received an order within the 90 days…

— Trezor (@Trezor) August 13, 2026

Trezor Systems & Hardware Wallets Remain Secure

Trezor has emphasised that its own systems were not breached by the hack. Hardware wallets from the company are likewise safe.

Therefore, the disclosure of data that can be used to identify and contact clients poses a higher risk than the theft of wallet credentials or direct access to user assets.

According to Trezor, a separate email has been sent to each impacted consumer. Customers who did not get an email from help@trezor.io are not impacted by this compromise, it also says.

According to the company, this is the first time customer phone numbers and shipping addresses have been exposed since Trezor was established in 2013.

Why the Exposed Data Could Increase Phishing Risks?

Scammers have a more precise targeting opportunity when names, addresses, phone numbers, and email addresses are combined. Trezor cautions that in the wake of the incident, impacted consumers may encounter increasingly complex phishing efforts.

The information might be used by attackers to send fake phone calls, emails, or letters. In order to make those conversations seem authentic, they might even try to pose as Trezor, banks, or cryptocurrency exchanges using real order information.

Customers are advised by Trezor to be particularly suspicious of messages that ask for personal information or create a sense of urgency. Consumers should compare suspect emails and websites to Trezor's official posts on its blog and social media accounts.

Most importantly, Trezor has reiterated that users should never enter their wallet backup on a website or share it with anyone.

We are currently working on an Anonymous Delivery option, which we aim to have ready by September for the EU and by the end of the year for the US.

This gives you a safer way to order hardware wallets without linking the purchase to your home address or real-world identity.

-…

— Trezor (@Trezor) August 13, 2026

How Trezor Customers Can Reduce Data Exposure?

Additionally, Trezor described how users could reduce the amount of personal data associated with subsequent hardware wallet orders.

The business advises using an anonymous email account that is unrelated to a customer's actual identity. Customers may think about using cryptocurrencies rather than credit cards to make payments. Trezor advises taking into account disposable digital cards for online purchases if card payment is required.

If a P.O. Box is available, customers can use it to reduce the exposure of their residential address. Trezor points out that the customer's data will still be kept by USPS and that an ID will probably still be needed for collection.

Additionally, Trezor is working on Anonymous Delivery, a delivery method that is intended to be more secret. A separate checkout, locker pickup, neutral packing, generic sender information, and the automatic removal of shipping identifiers upon delivery are all features of the new alternative.

Customers can contact Trezor's customer support team if they are worried about the incident or need help.

If you find any issues in this article or notice missing information, please feel free to reach out at team@etherworld.co for clarifications or updates.

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